This Privacy Policy describes how Sierra Joe Holdings (Pty) Ltd t/a Deasil (“Deasil,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website and services.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
- When you register for an account or membership
- When you place an order or make a payment
- When you submit a support ticket
- When you sign a contract electronically
- When you contact us via email or contact forms
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company or organization name
- Payment details (processed securely via third-party payment providers)
- IP address
- Any information you include in support requests
1.2 Information Collected Automatically
When you use our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address
- Usage data (pages visited, time on site)
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services
- Process orders, payments, and subscriptions
- Create and manage your account
- Communicate with you regarding your orders, support requests, or important updates
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Sharing Your Information
We will never sell your personal information. We may share your data with:
- Service providers who assist us in delivering our services (e.g., payment processors like Payfast, hosting providers, email delivery services)
- Regulatory or legal authorities when required by law
- Business partners or contractors as needed to fulfill our obligations to you
Any third-party providers are required to handle your data in compliance with applicable privacy laws.
4. How We Store and Protect Your Information
We take reasonable precautions to protect your personal data:
- Data is stored securely on servers with appropriate safeguards
- Payment information is processed securely via Payfast and is not stored on our servers
- Support ticket information is stored within our secure support platform
- Access to your personal data is restricted to authorized personnel only
5. Retention of Data
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When no longer needed, data is securely deleted or anonymized.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance your browsing experience
- Analyze usage patterns
- Provide account and shopping cart functionality
You can manage cookie preferences via your browser settings.
7. Your Rights
Depending on applicable law (including POPIA), you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to certain types of processing
- Withdraw consent for processing (where applicable)
To exercise your rights, please contact us using the details below.
8. Payments
All online payments are processed securely via Payfast. We do not store your credit card details on our servers. For more information about how Payfast processes your information, please see their Privacy Policy.
9. Support Tickets
When you submit a support ticket through our website, your information is stored securely in our support system. This information is used solely for resolving your requests.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes indicates acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Sierra Joe Holdings (Pty) Ltd t/a Deasil
info@deasil.co.za